Patient Experience Report: St Helens & Knowsley Trust - Qtr. 4 (2016/17)

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Summary of report content

Healthwatch Knowsley report on the patient experience about St Helens & Knowsley NHS Trust they received during quarter 4 2016/17.  During this period, they heard from 79 people.

Within this report the main area of comment is Access to Services, with 26 comments received, 58% of these comments were negative. This is followed by Treatment & Care with 19 comments received during this quarter., 80% of these comments were positive. Other key themes included Staff, which received 12 comments, which is 75% positive and Facilities and Surroundings, which has also received 12 comments, with a majority being negative.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
79
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