Patient Experience Report: St Helens & Knowsley Trust - Qtr 3 (2016/17)

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Summary of report content

Healthwatch Knowsley report on the patient experiences they've received about the St Helens & Knowsley Trust in quarter 3 2016/17.  During this period they heard from 35 people.

Treatment and care received 8 comments, this is rated positively with the comments achieving a 75% positive rating. Access to services has received 8 comments during this quarter with an overall 57% negative rating. Communication received 6 comments, all of which provided a negative rating.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
35
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