Patient Experience Report St Helens & Knowsley Trust Qtr 1 (2016/17)

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley NHS Trust.

This report covers Quarter One of 2016/2017. 31 comments were collected in this period. Sentiment was mixed and the comments related to the following areas:

Discharge

Facilities and Surrounding

Communication

Access to Services

Staff

Treatment and Care.

Recommendations were made and a response from the trust was included in the report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Discharge
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Other
Cardiology/heart medicine
Emergency department (inc A&E)
Name of service provider
St Helens & Knowsley Trust, St Helens and Whiston Hospitals

Details of people who shared their views

Number of people who shared their views
31
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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