Patient experience report: St Helens and Knowsley Hospital NHS Trust

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Summary of report content

This report has been compiled from comments received by Healthwatch St Helens captured through the following methods:

 Patient Experience comment cards completed at Healthwatch information stands

 Community based events

 Suggestion boxes and postcards in various community venues around the Borough

 Online submissions / comments from Patient Opinion

Information, collected via Healthwatch St Helen between January and March 2017 will be shared with the hospital trust in this report. In total, 18 comments were collected. Healthwatch St Helens reported that there were more positive than negative comments received in this quarter, however they do urge the Trust to pay particular attention to the patient feedback around waiting times at Whiston Hospital.

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General details

Local Healthwatch
Healthwatch St Helens
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Diagnosis
Food, nutrition and catering
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not applicable
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Other
General outpatients and hospital-based consultants
Maternity care
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
18
Age group
Not known
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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