Patient Experience report for Sefton

This report details the experiences, which Sefton residents and staff have shared with us on Liverpool Community Health (LCH) services based at Maghull Health Centre. All of the reviews shared with us have been added to the Healthwatch Sefton Feedback Centre.

For this report Healthwatch Sefton attended Maghull Health Centre and spoke to patients, relatives, visitors and staff to find out what they like about LCH community services at Maghull Health Centre and what improvements they would like to see. 81 responses were collated for this report.

The sentiment of the reviews are analysed as being an average of 42% positive and 17% negative, with 41 % neutral. The information above also shows that the Trust scored an average rating of 4 stars out of 5 during this period. With an overall experience rating of 4 out of 5. However, there were ongoing concerns from patients about the telephone lines and staff shortages at the Maghull Health Centre.

Recommendations; to consider options available concerning disability access within the building. In addition Healthwatch Sefton have raised this issue with NHS England, to consider car park options in particular reference to disabled parking, to look into the possibility of lowering the sanitiser hand gels or adding new dispensers so that they are accessible to people with disabilities and children, to assess the issues raised regarding the shared space for Podiatry treatment and the impact this has on patient privacy, dignity and confidentiality. (As above), to consider installing a water cooler in the waiting area.