Patient experience report: Latham House Medical Practice
Download (PDF 1.67 MB)Summary of report content
Healthwatch Leicester and Leicestershire gathered feedback from 672 patients about their experiences of accessing and using services at Latham House Medical Practice.
People said that while the quality of care is often positive once they are able to speak to a clinician, many face significant challenges accessing that care in the first place.
The most common issues raised were long waits for appointments, difficulties contacting the practice by phone and frustrations with the online triage system. While some people find digital services are working, others feel excluded or unable to use them.
Staff were consistently described as caring and doing their best in a pressured system. However, many patients feel the current model is not meeting demand.