Patient Experience Report Compiled by Healthwatch Knowsley, for presentation to NHS Knowsley CCG
Download (PDF 911.83 KB)Summary of report content
Healthwatch Knowsley compiled all their comments and those of their predecessor organisation about different local hospitals and ambulance service. This report is based on the experience of 161 people:
Aintree Hospital
Overall most respondents were satisfied with the care they received, and were very complementary about the staff and the cleanliness of the Elective Care Centre. However waiting times, both for appointments and in the clinics were highlighted as a problem, with more than one person saying that their appointment letter arrived after the date of the appointment.
Royal Liverpool & Broadgreen University Hospitals
Overall most respondents were satisfied with the care they received, and were very complementary about the staff however a negative comment was received about the confusing layout of the hospital and the distance that people had to walk.
St Helens & Knowsley Hospitals NHS Trust
Overall most patients were broadly satisfied with the Hospital; however we did receive some concerning comments about general comfort, staff attitude and food.
Alder Hey
Overall most respondents were satisfied with the care they received, and were very complementary about the staff and the cleanliness of the hospital. However waiting times, both for appointments and in the clinics were highlighted as a problem, with synchronising appointments between tests and clinics sometimes being a problem.
Liverpool Women’s Hospital
Overall most respondents were satisfied with the care they received, and were very complementary about the staff and the cleanliness of the Elective Care Centre. However waiting times, both for appointments and in the clinics were highlighted as a problem, with more than one person saying that their appointment letter arrived after the date of the appointment.
Walton Centre
Most respondents were satisfied with the care they received, and were very complementary about the staff and the cleanliness of the Hospital. The only negative comments were about the standards and service of food.