Patient Experience Report Community Services Qtr4 (2015-16)

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding Community Services.

This report covers Quarter Four of 2015/2016 (January to March 2016). 30 comments were collected in this period. Sentiment was positive and the comments related to the following areas:

Staff attitudes

Respect

Hygiene

Waiting times

Discharge

Accessibility

There was a recommendation with regard improving podiatry services. Although there was no official response from the service provider, this report does state that Healthwatch Knowsley is working with the trust in reviewing the service.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Discharge
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
District nurse and community nursing
Name of service provider
5 Boroughs Partnership NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
30
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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