Patient Experience Report April to June 2023 - 2024

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Summary of report content

Healthwatch Brent report on the feedback they received during the period April to June 2023.  During this period they heard from 369 people. It covers the following issues in depth:

  • Access to GP appointments
  • Services offered by pharmacies
  • Mental health services
  • Adult social care
  • Services for people with autism

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Cancellation
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Privacy and confidentiality
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Dermatology
Diabetes care
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
NHS 111
Pharmacy
Physiotherapy
Public health (inc healthy lifestyle services such as smoking cessation or weight management)
Services for people with Autism/on the Autism spectrum
Vaccination clinics, including Covid 19 vaccine
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