Patient Experience Report Aintree University Hospital Quarter Three 2013/14
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This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they receive from the public regarding Aintree University Hospital NHS Foundation Trust.
This report covers Quarter Three of 2013/2014. 24 comments were collected in this period. Sentiment was mixed and the comments related to the following areas:
Inpatient, Outpatient, A&E, Day Case, Visiting.
The following recommendations were made:
Waiting times There are still reports of long waits and cancelled operations. A policy should be put in place to ensure that appointments are not repeatedly cancelled See comments:
Staff Attitudes Although 75% if people rated the Trusts either exceptional or exceeding their requirements, there are still reports of some patients feeling that the attitude of the staff did not meet expectations All patients should be treated in a manner that makes them feel comfortable during their visit or stay.
No response from the provider included in this report.