Patient Experience Report Aintree University Hospital Quarter 4 2015/16

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Summary of report content

This report is a regular quarterly report produced by Healthwatch Knowsley based on comments they receive from the public regarding Aintree University Hospital NHS Foundation Trust.

This report covers Quarter Four of 2015/2016. 15 comments were collected in this period. The comments related to the following areas:

Access

Cleanliness

Communication

Staff attitudes

Waiting Times

The comments were mostly positive and no recommendations were made.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Other
General outpatients and hospital-based consultants
Emergency department (inc A&E)
Name of service provider
Aintree University Hospital

Details of people who shared their views

Number of people who shared their views
15
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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