Patient Experience Report Aintree University Hospital Quarter 3 2015/16

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Summary of report content

This report is a regular quarterly report produced by Healthwatch Knowsley based on comments they receive from the public regarding Aintree University Hospital NHS Foundation Trust.


This report covers Quarter Three of 2015/2016. 25 comments were collected in this period. The comments related to the following areas:


Access
Cleanliness
Communication
Staff attitudes
Waiting Times


The comments were mostly positive only highlighting that there were sometimes lengthy waits at the Emergency Department.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Other
Name of service provider
Aintree University Hospital Foundation Trust

Details of people who shared their views

Number of people who shared their views
25
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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