Patient experience report

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Summary of report content

Healthwatch Knowsley was established in April 2013 as the new independent community champion created to gather and represent the views of the Knowsley community. Healthwatch plays a role at both national and local level and makes sure that the views of the public and people who use services are taken into account.

During the period for which the report relates 106 comments have been collated, which contained a combination of positive and negative comments. The service areas this report relates to are Accident and Emergency, After Care, Cancer Services, Inpatient Care, Mental Health, Ophthalmology, Orthopaedics, Outpatients and Urology. The key themes in relation to these services include Care & Compassion,Dignity, Hygiene, Nutrition/Hydration, Communication, Waiting for appointment, Waiting at appointment, Discharge, Accessibility, Quality/Safety, Staff Attitudes and Coordination of services.

The report contains 1 recommendation specific to long waiting times at A and E.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Other
Staffing - levels and training
Quality of treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
Oncology and cancer care
Inpatient care/General inpatients
Ophthalmology
Orthopaedics and fracture clinic
Urology
Emergency department (inc A&E)
Name of service provider
St. Helens and Knowsley NHS Trust

Details of people who shared their views

Number of people who shared their views
106
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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