Patient Experience Q1 2021/2022

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Summary of report content

Healthwatch Bromley report on an analysis of patient experiences for the period April to June 2021. During this period they collected 632 experiences.

Nearly two thirds were positive and over a quarter were negative.

The category with the highest number of reviews recorded is GP surgery (148), followed by Dentist (128), Children & Young People – SEND (109) and Hospital (55). The service-type with the lowest number of reviews recorded is Urgent Care (9).

GP services received the most reviews this quarter (148). Of these, 51% (75) were negative, 5% (8) were neutral, and 44% (65) were positive. Dentist services received the second highest number of reviews this quarter (128). Of these 5% (7) were negative, and 95% (121) were positive. Children and Young People – SEND received the third highest number of reviews this quarter (109). Of these 52% (57) were negative, 24% (26) were neutral, and 24% (26) were positive. Hospital received the fourth highest number of reviews this quarter (55). Of these 26% (14) were negative, 5% (3) were neutral and 69% (38) were positive.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Optometry services/opticians
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Home care/domiciliary care including personal assistants and personal budgets
Care home
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
632
Age group
25 to 49 years
65 to 79 years
80+ years
Gender
Women
Men
Sexual orientation
Not known
Does this report feature carers?
No
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