Patient Experience Overview Report, Knowsley

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Summary of report content

To give the CCG Governing Body an overview of the current patient experience being collected by Healthwatch Knowsley and the actions being taken in response to them.

782 were received and collated by Healthwatch Knowsley. These related to services including, Care Homes, Community Services, Dentist, GP, Hospital, Mental Health, Optician, Other and Pharmacy. Overall, 173 responses rated the services as excellent, 59 good, 41 not good, 33 ok, 12 poor.

Healthwatch Knowsley captured the views of the public through roadshow activities, community activities, focus groups, social media and surveys.

Future reports will focus on the exceptions in services, both good and bad and any emerging trends that are coming through.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Patient experience
Key themes
Access to services
Administration (records, letters, results)
Discharge
Public consultation and engagement
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Optometry services/opticians
Community Mental Health Team (CMHT) and specialist MH services
Care home
Maternity care
Name of service provider
Knowsley Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
782
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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