The Patient Experience of Access to Primary Care
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Healthwatch Sandwell wanted to understand patients' experience of accessing GP appointments.
- People told of concern about when they would get an appointment and with which healthcare professional
- Some people say that telephone appointments are convenient, but others are concerned their health concerns will not be properly diagnosed.
- People are struggling to get appointments for regular health checks.
- Some people are concerned they will not get the medication and treatment they require to manage their health conditions.