Patient Engagement - Salford Royal Emergency Department

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Summary of report content

Healthwatch Salford were invited by Salford Royal hospital to take part in their testing of an Urgent Treatment Centre.  Healthwatch worked with the hospital on a survey to gather feedback from patients gather following treatment within the test. The questions explored the non-medical reasons why patients had presented themselves to the emergency department in the first place and whether they made this decision because they were unable to get access to their own GP.

Findings

  • Over 4 days, they spoke with 101 people.
  • Most people said it was their own choice to seek treatment from the Emergency Department
  • The average time they had to wait to be seen over the 4 days ranged from 11 to 18 minutes
  • 54% had visited the Emergency Department before
  • Virtually all would recommend the care they got from the Emergency Department.  Overall the comments received from patients were positive, mentioning the speed and organisation of staff, along with praise to the staff team for being friendly, approachable and understandable.

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General details

Local Healthwatch
Healthwatch Salford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Patient experience
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Salford Royal Emergency Department

Details of people who shared their views

Number of people who shared their views
101
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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