Patient Engagement Day report: Royal Preston Hospital, Accident and emergency department

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Summary of report content

Healthwatch Lancaster twice visited the accident and emergency department of the Royal Preston hospital, which is part of Lancashire Teaching Hospital NHS Foundation Trust, to survey patients about their experience. The aim was to gather patients’ views on the accessibility of the hospital A&E and the quality of care provided whilst also attempting to pick up on appropriate use of A&E.

The report found that of the 20 people spoken to, 19 were pleased with the service they had received.

There are no recommendations in the report, but it does contain a response from the service provider.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
20
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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