Patient and professional experiences of using digital tools in primary care
Download (PDF 3.53 MB)Summary of report content
This year two report looks at how patients digitally access primary care. Healthwatch Norfolk explored the introduction of the Norfolk and Waveney Shared Care Record and public awareness of the NHS app. Healthwatch Norfolk also looked at innovative uses of digital tools. This report is based on three outcomes:
- Raising Awareness of Digital Tools
- Innovative Use of Digital Tools in Primary Care
- Increasing Public Accessibility to Information About Digital Tools
They co-hosted an online event for GP practice managers and PPG members about the digital health hub, researched local GP surgeries that use digital tools in an innovative way to produce five case studies and conducted four focus groups to find out their experience of accessing the NHS app or shared care records.
The report contains seven recommendations about sharing best practice, involving PPGs and providing patient information about using the NHS app.
This year two report looks at how patients digitally access primary care. Healthwatch Norfolk explored the introduction of the Norfolk and Waveney Shared Care Record and public awareness of the NHS app. Healthwatch Norfolk also looked at innovative uses of digital tools. This report is based on three outcomes:
- Raising Awareness of Digital Tools
- Innovative Use of Digital Tools in Primary Care
- Increasing Public Accessibility to Information About Digital Tools
They co-hosted an online event for GP practice managers and PPG members about the digital health hub, researched local GP surgeries that use digital tools in an innovative way to produce five case studies and conducted four focus groups to find out their experience of accessing the NHS app or shared care records.
The report contains seven recommendations about sharing best practice, involving PPGs and providing patient information about using the NHS app.