Park Lane Pharmacy: Enter and View
Download (PDF 793.45 KB)Summary of report content
Healthwatch Sandwell carried out an Enter and View visit to Park Lane Pharmacy in January 2022. They spoke to ten customers, including five patients, four family members and one carer.
Healthwatch Sandwell wanted to find out customer's experience of the pharmacy service, this included why they visit the pharmacy and what support they get from the pharmacy and how they are treated.
Healthwatch Sandwell also wanted to know about patients’ experiences of receiving prescriptions from General Practitioners and them being actioned by this pharmacy. This was achieved by observation and talking to customers and staff.
Customers spoke well of the service and the care given by staff, the majority use the pharmacy for prescription and over the counter medication. Concerns are dealt with effectively, however a small minority are unsure who to complain to and this included outside the Pharmacy.
Staff receive regular training and are an effective team, who at times work in challenging circumstances i.e. anti-social behaviour from local residents. Both staff and customers have had communication difficulties with local GP practices in relation to correct prescriptions.