Palliative Virtual Ward
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St Rocco's Hospice commissioned Healthwatch Warrington to undertake an independent review of their Palliative Virtual Ward service via a survey. 39 people responded.
Key findings:
Everyone agreed that all staff treated them with respect
97% said that their privacy and confidentiality were maintained
92% sad that they were involved as much as they wanted to in decisions about their care and treatmenet
97% said that staff listened to their concerns and responded appropriately
90% agreed that their condition was managed better by the Palliative Virtual Ward
92% felt that the palliative ward supported patients to stay at home
84% felt that the palliative ward reduced the number of contacts made to their GP
56% agreed that the palliative virtual ward reduced the number of times they contacted their community nurse.
57% felt that the virtual ward reduced the number of contacts to hospital
42% felt that the virtual ward reduced the number of contacts to their Macmillan nurse
89% agreed that the virtual ward helped them when seeing their GP
65% agreed that the virtual ward helped when seeing their community nurse
46% agreed that the virtual ward helped when seeing their Macmillan nurse
50% felt that the virtual ward helped when visiting the hospital
94% agreed that their family and carers benefited from the virtual ward
54% felt that the Docobo App information booklet was useful
58% agreed tat the Docobo App process was easy to use
97% said they would recommend the virtual ward to family and friends
95% said they knew how to raise a concern or complaint when needed.