An overview of GP practices in Halton

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Summary of report content

Healthwatch Halton report on the key themes in 14 enter and view visits to GP surgeries across the borough during late 2025.

What is working well

People generally trust the care they received

Staff were professional under pressure

Most practices were physically accessible

Challenges that came up repeatedly

Appointment access remains the main pressure point

Digital access works for some, not for everyone

A preference for speaking to someone

Continuity of care still matters

Flexibility for working patients

Environment, information, and communication

 

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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