Overview of all experience of services from July - September 2021

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Summary of report content

Healthwatch Derby reports on the experiences of 831 people who gave it feedback about health and social care services during the period July to September 2021.

Nearly one in five people gave feedback about GPs, nearly one in ten about pharmacies and over four in five about Covid-19 vaccination.

The report summarises key themes in the feedback about each type of service.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Home care/domiciliary care including personal assistants and personal budgets
Care home
Emergency department (inc A&E)
Ambulances and paramedics
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
831
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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