Overview of all experience of services from July - August 2020

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Summary of report content

This report highlights the experiences of people accessing health and social care services both from Derby city and Derbyshire during the pandemic. Most people had a positive experience when accessing care services, however, some faced issues due to:

  • lack of adequate communication from the providers,
  • people being unsure about what services were available,
  • cancelled appointments,
  • lack of access to services such as dentistry,
  • lack of face-to-face appointments such as in mental health services, and
  • anxiety about infection control in the clinics.

 

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cancellation
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Optometry services/opticians
General outpatients and hospital-based consultants
Maternity care
Other
Adult social care, including care packages and social workers
Children's social care services
Home care/domiciliary care including personal assistants and personal budgets
Care home
Services for people with drug, alcohol and other addictions
Services for people with a learning disability
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
55
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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