Our briefing on mental health

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Summary of report content

Local Healthwatch have engaged with people across the country so that they could develop an understanding of local mental health support, and have then documented their findings and recommendations. Some have used their statutory powers to carry out visits to mental health wards in order to find out inpatients' views.

While this briefing is not a comprehensive study, it highlights examples of work local Healthwatch have done with mental health commissioners and providers to ensure that more people receive the mental health support they require. It also provides helpful insight for decision-makers into the current challenges people face in accessing the support they need. 

This briefing shows how engaging people in improving care and support makes a real difference in enabling mental health services to deliver for people.

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General details

Local Healthwatch
Healthwatch England
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Hospital-based psychiatric care
Mental health crisis service

Details of people who shared their views

Number of people who shared their views
11,000
Types of disabilities
Mental health condition
Types of long term conditions
Mental health condition
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