Orchard Surgery feedback report
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Healthwatch Norfolk visited Orchard Surgery in May 2025 with patients about their experience with health and social care services. They spoke to 23 people.
Healthwatch observed a queue for reception which was well managed by the receptionist.
The waiting area was bright with ample seating, and the large car park provided enough spaces for all attending.
Overall, people seemed satisfied with the care they received from Orchard Surgery, with patients praising the helpful nature of the staff, in particular the reception team. However, people did express difficulties in accessing appointments.