Orchard Surgery feedback report

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Summary of report content

Healthwatch Norfolk visited Orchard Surgery in May 2025 with patients about their experience with health and social care services. They spoke to 23 people.

Healthwatch observed a queue for reception which was well managed by the receptionist.  

The waiting area was bright with ample seating, and the large car park provided enough spaces for all attending.

Overall, people seemed satisfied with the care they received from Orchard Surgery, with patients praising the helpful nature of the staff, in particular the reception team. However, people did express difficulties in accessing appointments.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
23
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