Ophthalmology report
Download (PDF 2.15 MB)Summary of report content
Healthwatch Bromley undertook research on ophthalmology services (OS) available to residents of the London Borough of Bromley. They heard from 149 people.
Survey responses indicated that service users are broadly satisfied with the range of services available to them. Ophthalmology services are generally performing satisfactorily. Patient reports of their experience of treatment, referral and communication were generally positive, but some negative experiences were reported. Survey responses, and particularly individual case studies, raised questions about the following:
- Delays in the referral process, including the role of GPs
- Long waiting times at all stages
- Inefficiency of the appointments system
- Communication between services and by services with patients, including by telephone
- Information given to patients before, during and after treatment
- Treatment choices offered to patients
- Service provision for housebound residents
- Role and availability of the Minor Eye Conditions Service (MECS) in Bromley
- Access for people with mobility issues or experiencing financial pressures of travel costs.
Healthwatch Bromley identified that further research should be carried out on paediatric ophthalmology services.