Opening the door exploring the quality and safety of care delivered at home

Healthwatch Warrington has worked collaboratively with local partners to provide a critical window into the care that people receive ‘behind closed doors’.

In total, 135 survey responses from home care recipients (participants) were obtained (a response rate of around 23%).

This study has given a snapshot glance into the safety and quality of home care in the local area, from the perspective of those receiving these services (arranged through the local council). Most participants were satisfied with the home care they receive and felt safe, which is very encouraging. In particular, participants appreciated the professionalism and compassion that their carers showed towards them. These relationships make a big difference to ensuring the comprehensive wellbeing of care recipients, beyond simply meeting their basic care requirements. On suggestion, there are certain elements of home care that participants felt could be made better, in some cases: care Plans, consistency and training of carers, recording and reporting of safeguarding incidents, medicines management, communication, flexibility, length and timeliness of appointments.

There was no recommendations reported.