October 2022 - what have we been hearing?

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Summary of report content

Healthwatch Sheffield report on key themes in their data received in October 2022.  During this period they received 337 pieces of feedback.  Key themes included:

  • Positive feedback about GPs
  • Booking GP appointments by phone
  • A lack of choice of type of GP appointment
  • Proposals for new health care centres
  • Positive feedback about hospital care
  • Long waiting times at A&E and for ambulances
  • Access to NHS dentistry

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
337
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