Observations of care
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During a two week period during November 2016, Healthwatch East Sussex’s Authorised Representatives (ARs) visited two wards in local hospitals to observe the care frail elderly patients receive. The visits were unplanned and were designed to capture the interactions between staff and patients as a visitor or relative might experience.
Overall, Authorised Representatives' observations and comments were largely very positive about the aspects of care they observed, with most describing their findings as ‘very good in lots of ways’, however there was a strong sense reflected in observations that patients received little stimulation and would benefit from some level of activity.
Healthwatch also believe there would be benefit to patients from the development of consistent approaches to delivering good dementia care across both wards.