Nottingham University Hospitals NHS Trust CQC Inspection Evidence

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Summary of report content

Healthwatch Nottingham and Healthwatch Nottinghamshire were approached by the Care Quality Commission (CQC) to support the planning process for the 2015 inspection of Nottingham University Hospitals NHS Trust. This report presents a summary of the patient experiences of the acute services provided by the Trust.

The experiences are collected through four main channels: Direct methods include Healthwatch engagement activities, our websites, telephone and email. Their online monitoring system collects evidence from Twitter, blogs and news sites. Patient Opinion, although this data has only been collected by Healthwatch Nottinghamshire since May 2015. Information sharing data includes experiences passed to us from neighbouring Healthwatch. Only experiences collected between 1st February 2014 and 2nd September 2015 were included. Evidence collected by the two Healthwatch organisations is presented together.

536 patient experiences were gathered between 1st February 2014 and 31st August 2015.

Overall, half of all the experiences collected about Nottingham University Hospitals NHS Trust were positive. A further 6% were mixed, including both positive and negative issues.

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General details

Local Healthwatch
Healthwatch Nottinghamshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Discharge
Food, nutrition and catering
Public consultation and engagement
Quality of treatment
Staffing - levels and training
Triage and admissions
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care
Other
Paediatric care
Name of service provider
Nottingham University Hospitals NHS Trust

Details of people who shared their views

Number of people who shared their views
536
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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