Norwich Community Hospital Feedback

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Summary of report content

Healthwatch Norfolk published a report on Norwich Community Hospital. During their engagement event in June 2025, they collected 50 reviews.

Patients were asked to rate services out of five, for the following categories: Care, Staff Attitude, Communication, Waiting time, Cleanliness, and Food. Staff attitude was the most highly rated category with a score of 4.9/5. Whilst food received the lowest score of 4.4. It is worth highlighting that there were only 7 scores for this section.

In addition to providing service ratings, 39 patients shared written feedback of their experience of departments at Norwich Community Hospital. Feedback indicated that patients were happy with the care they received from Norwich Community Hospital, with people specifically praising the helpful attitudes of the staff.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
50
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0
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