North Kirklees Maternity Voices - 15 steps

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Summary of report content

Healthwatch Wakefield were asked by Pinderfields Hospital to do a 15 Steps visit to their maternity services.

The report highlights changes following previous visits, including about the facilities and décor.

The report looks at:

  • The adequacy of signage
  • Décor
  • Information provision
  • Cleanliness
  • Privacy
  • Birth choices and personalisation of care

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General details

Local Healthwatch
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Service organisation, delivery, change and closure
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care
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