NNUH Community Diagnostic Centre Feedback

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Summary of report content

In March, Healthwatch Norfolk visited the Community Diagnostic Centre (CDC) at the Norfolk and Norwich University Hospital (NNUH) to speak with patients about their experience with health and social care services. Healthwatch Norfolk received 26 reviews of the CDC, with an average star rating of 4.5 out of 5.

The CDC is an outpatient imaging building found on the site of the NNUH. The Centre was built this year and serves to improve the availability of imaging services for patients, helping to provide people with faster diagnoses for a range of health conditions. The CDC offers a variety of imaging and diagnostic services including Ultrasound, Xray, CT, and MRI Scanning.

Overall, people were pleased with their experience at the CDC, with many visitors noting the friendliness of the staff, the speed at which they were seen, and the cleanliness of the facility itself. Some people did express difficulties with the distance from the car park to the site as well as signage to the centre.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cost and funding of services
Diagnosis
Integration of services and communication between professionals
Other
Parking and transport
Prevention of diseases, including vaccination, screening and public hygiene
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
Name of service provider
Norfolk and Norwich University Hospital

Details of people who shared their views

Number of people who shared their views
26
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