NHS Satisfaction in Brighton & Hove and Sussex-wide
Download (PDF 117.67 KB)Summary of report content
Healthwatch Brighton and Hove, Healthwatch East Sussex and Healthwatch West Sussex undertook a poll on people's overall satisfaction with the NHS. 615 people shared their views.
38% of people are very satisfied or satisfied with the way the NHS is run in Sussex. People are most satisfied with pharmacy services (64% were either very satisfied or satisfied) and GP surgeries (58% were either very satisfied or satisfied).
People are least satisfied with GP surgeries (22% were very dissatisfied or dissatisfied and qualitative comments focused on the difficulties of getting an appointment with a GP) and outpatient appointments at hospitals (11% were very dissatisfied or dissatisfied).
People are most confident that ‘Health and social care staff are working hard to care and support patients’ (71% felt very confident or somewhat confident)
People are least confident that ‘if they need medical help, the NHS has the capacity to help me’ and ‘if I was unwell, I would be able to get a timely appointment with my GP practice (48% felt either not very confident or not at all confident).