NEAS Clinical Strategy Report

Healthwatch Hartlepool reports on insight gathered during an event on services provided by the North East Ambulance Service, including 999 calls, NHS 111 and non-emergency patient transport.  The event took place on 15 October and 22 people attended.

999

Overall, respondents reported a positive experience of service delivery. Respondents’ top priority for 999 services was overwhelmingly speed of the response time.

111

Overall, respondents reported a largely positive experience of the service, although delays in getting through by telephone and lengthy waiting times when an ambulance was required were reported.

Patient transport

Experience of patient transport services was quite limited, but was generally quite positive. Respondents felt that information about patient transport services needs to be improved. It was generally considered to be a good service if you had been made aware of it and met the eligibility criteria to access the service.