My Views Matter: Lynfield Care Home, Ditchingham

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Summary of report content

This report details the findings of Healthwatch Norfolk’s Enter and View of Lynfield Care Home. This Enter and View was carried out as part of their My Views Matter project. My Views Matter is specifically focused on residential and in-patient care for people with learning disabilities and autistic people in Norfolk. This project was started in response to the tragic events at Cawston Park, in which three residents with learning disabilities died between 2018 and 2020. One of the key findings from the subsequent Safeguarding Adults Review was that residents and their families were not being listened to. Healthwatch Norfolk conducted Enter and Views of 20 similar care homes. Overall, Healthwatch Norfolk was impressed by how caring staff were for residents, and their efforts to enable residents to make choices about their everyday lives.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Food, nutrition and catering
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Services for people with a learning disability
Name of service provider
Lynfield Care Home

Details of people who shared their views

Number of people who shared their views
6
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