Mulbarton Surgery feedback report

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Summary of report content

Healthwatch Norfolk visited Mulbarton Surgery in October 2024 to speak with patients about their experience with health and social care services. From this visit they received 16 reviews for the surgery.

Overall, people had a mixed experience of Mulbarton Surgery, with patients finding difficulties with booking appointments and being able to speak to staff via the telephone system. That being said, people seemed happy with the care that staff provided, once they were able to attend the surgery.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
16
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0
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