Mulbarton Surgery feedback report

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Summary of report content

In October Healthwatch Norfolk visited Mulbarton Surgery to speak with patients about their experience with health and social care services. From this visit they received 16 reviews for the surgery.

Overall, people had a mixed experience of Mulbarton Surgery, with patients finding difficulties with booking appointments and being able to speak to staff via the telephone system. That being said, people seemed happy with the care that staff provided, once they were able to attend the surgery.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
16
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