Monthly feedback report: March 2024

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Summary of report content

Healthwatch Greenwich reports on key themes in the feedback they received in February 2024.  During this period they heard from 459 people. Key themes included:

  • Engagement with pensioners where they discussed their concerns about accessing their GP
  • Engagement with ethnic minority groups on mental wellbeing
  • Engagement with people on peri-natal health services, including baby clinics
  • Selected quotes on GPs and hospitals

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Patient experience
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Health visitors including baby clinics
Hospital services- not stated
Maternity care

Details of people who shared their views

Number of people who shared their views
459
Age group
65 to 79 years
80+ years
Gender
All
Ethnicity
All
Pregnancy/maternity
Currently breastfeeding
Given birth in the last 26 weeks
Does this report feature carers?
Yes
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