Monthly feedback report January 2023

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Summary of report content

Healthwatch Greenwich report on key themes in the feedback they received during January 2023.  During that period they heard from 165 people.

The key themes in their data for this period are:

  • Booking appointments at GP surgeries, both positive and negative
  • The quality of clinical staff at GP surgeries
  • Positive feedback about hospital staff
  • Waiting times and conditions in A&E
  • People’s experience of calling 999 and 111
  • The cost of living crisis

The insight report also contains responses from providers about the issues raised, including action they intend to take to resolve them.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
165
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