Monthly Feedback Report: April 2025

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Summary of report content

Healthwatch Greenwich report on key themes in their feedback and activities during January 2025. During this period they heard from 200 people about their experience of health and care services in Greenwich. 

During this period they:

  • Heard quotes on GP and hospital services from Greenwich residents.
  • Heard from a resident about their experience getting treatment for her father at Queen Elizabeth Hospital
  • Heard from a resident about how surgical delays has impacted their care.
  • Heard from members of the Chinese Women's Association about their care experiences.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Health inequality
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Inpatient care/General inpatients
Maternity care
NHS 111
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Queen Elizabeth Hospital

Details of people who shared their views

Number of people who shared their views
200
Age group
Not recorded
Gender
Not recorded
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not recorded
Sexual orientation
Not recorded
Marital and civil partnership status
Not recorded
Religion or belief
Not recorded
Pregnancy/maternity
Not recorded
Types of disabilities
Yes
Types of long term conditions
Yes
Does this report feature carers?
Yes
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