Missing link: Service user follow up

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Summary of report content

This report was written by Healthwatch Bristol following a previous session speaking to people at a service for mental health.

The report was published October, 2016 with a group discussion taking place. A total of 12 people took part, which included both staff and users of the service.

Overall sentiment was negative, people often felt not listened to and were concerned about both GP and other professionals reactions to their requests for help. The co-ordination of services around referral, from waiting time, to finding the right service, was a problem for many.

A set of recommendations is not included in the report.

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General details

Local Healthwatch
Healthwatch Bristol
Publication date
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
Missing Link

Details of people who shared their views

Number of people who shared their views
12
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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