Milton Keynes Primary Care Plus review
Download (PDF 136.85 KB)Summary of report content
Milton Keynes Clinical Commissioning Group and CNWL NHS Foundation Trust recognised the need for improvement in the provision of early intervention services for local people who are experiencing mild to moderate mental ill health. To address this,
they have developed a pilot programme called Primary Care Plus (PCP).
Healthwatch Milton Keynes engaged with 10 discharged service users to explore experiences of the local PCP service, asking about their thoughts on the referrals process, the timeliness and quality of support offered and suggestions for improvement.
The report demonstrates unwaveringly positive user feedback for this programme. Key findings indicate that service users highly value the programme and highlight that timeliness of the initial contact is a key factor in its success.
It was recommended that the commissioners of the programme consider further investment in Primary Care Plus to increase the accessibility of the service by expanding its availability in terms of available appointment days and times. There was no service provider response to the recommendations.