Milnwood Surgery

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Summary of report content

In July 2025 Healthwatch Norfolk visited Millwood Surgery to speak with patients about their experience with health and social care services. From this visit Healthwatch received 18 reviews for the surgery.

Overall, people felt content with the care they received at Millwood Surgery, with people praising staff’s attitude. However, many people expressed difficulty accessing appointments, particularly having to use an online system, and felt they had to wait too long to get an appointment.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
18
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