Migrant healthcare experiences

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Summary of report content

Healthwatch Hull, Healthwatch North Yorkshire and Healthwatch York analysed their feedback about migrants' experience of healthcare.  The report is divided into feedback by Healthwatch area.

Healthwatch York identified the following issues:

  • Access to NHS dentistry
  • A lack of interpreters for GP appointments
  • Feeling discriminated against when seeking hospital care
  • Hearing from hospital staff about the problems they have engaging with asylum seeker children
  • Transport to chemotherapy

Healthwatch North Yorkshire identified:

  • People returning to home countries for healthcare due to long waits in the UK
  • Language barriers to appointments
  • A lack of trust and understanding
  • Uncertainty about which vaccines are needed and unwillingness to be vaccinated if they are healthy
  • Side effects of vaccines
  • Information about vaccines not being in the right language

Healthwatch Hull identified:

  • Language barriers
  • unequal care
  • Information only in English

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Healthwatch North Yorkshire
Healthwatch York
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Health inequality
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Maternity care
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
53
Ethnicity
Asian / Asian British: Chinese
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: African
Black / Black British: Any other Black / Black British background
White: Any other White background
Seldom heard groups
Refugees or asylum seekers
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