Midland Metropolitan University Hospital Emergency and Children's Emergency Department Experience

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Summary of report content

Healthwatch Sandwell wanted to understand the impact of the closure of the Sandwell Hospital A&E and transferring services to the A&E department at the Midland Metropolitan University Hospital. They visited the hospital three times during April and May 2025 to speak to people directly.

Feedback from patients and families reveals positive, negative and mixed experiences in MMUH’s A&E and Childre’s A&E. While many praised the staff’s care and modern facilities, three key issues stood out: 

1. Long and unpredictable waiting times 

2. Lack of guidance on what to expect during treatment 

3. Confusing signage – making it hard to navigate the hospital

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
19
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