Midland Metropolitan University Hospital Emergency and Children's Emergency Department Experience
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Healthwatch Sandwell wanted to understand the impact of the closure of the Sandwell Hospital A&E and transferring services to the A&E department at the Midland Metropolitan University Hospital. They visited the hospital three times during April and May 2025 to speak to people directly.
Feedback from patients and families reveals positive, negative and mixed experiences in MMUH’s A&E and Childre’s A&E. While many praised the staff’s care and modern facilities, three key issues stood out:
1. Long and unpredictable waiting times
2. Lack of guidance on what to expect during treatment
3. Confusing signage – making it hard to navigate the hospital