Mid-year report Jul - Dec 2022

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Summary of report content

Between July and December 2022, Healthwatch Northumberland received feedback from 268 people. This report summarises the findings from that feedback. Two main issues have dominated the feedback.

  • Accessing GPs and arranging appointments, 29% of all feedback.
  • Accessing NHS dentists, 20% of all feedback

The feedback regarding arranging appointments for GPs varied between frustration about having to wait a long time on the telephone to get hold of anyone, to concerns about not getting to see a doctor when the patient asked to see one.

Feedback regarding accessing NHS dentistry has been dominated by the planned closure of Castlegate Dental Practice in Berwick-upon-Tweed which took place in September 2022 but was well trailed in advance. This caused a lot of disruption and worry for the dental practice’s former patients and many of these patients still haven’t found another dental practice that will take them on as NHS patients.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
268
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