Mersey Care NHS Foundation Trust - Litherland Urgent Treatment Centre
Download (PDF 1.82 MB)Summary of report content
Healthwatch Sefton carried out research with Litherland Urgent Treatment Centre.
This report highlights a number of key findings and themes shared by patients and those attending with them. In total 111 feedback forms were completed.
They asked - How would you rate your overall experience?
68% of patients (75 responses) and those attending with them rated the service as being good, very good or excellent.
They asked – Was there a reason you chose to attend this time of day?
71% of patients (76 responses) said they chose to attend at the time of day which suited them best. (Patient choice).
Concerns were shared with us in relation to:
Clinical staffing levels.
Triage to treatment – lengthy waiting times.
Patients attending for wound dressings or stitches removal told us of long waiting times and on occasion being told the service is triage only and to call back the following day.
Communication – through Healthwatch Sefton observations and patient
feedback, concerns were raised regarding communication including:
Staff calling patients from the doorway and not entering the waiting area
No patient well-being checks offered in the waiting area
Lack of understanding when the service becomes triage only and patients are in the waiting area
TV screen in the waiting area not kept up to date with waiting times.