The Mental Health Journey: Stories from users of Mental Health services in Sheffield

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Summary of report content

Healthwatch Sheffield undertook research on mental health after hearing from lots of people that they would like Healthwatch Sheffield to focus on these services in early 2020.

They worked with Sheffield Flourish to gather 9 stories of people who used different mental health services during their journey through the system. They also used material gathered in a previous project, where they worked with a service which supports homeless people.

They found:

  • Professionals across the system aren’t always good at identifying poor mental health.  
  • People wait a long time to be seen and it is difficult to get seen in times of crisis
  • There are issues with the communication between GPs and other services
  • Different treatments work for different people but choice is sometimes not offered or available
  • Services aren’t delivered with sensitivity to different cultures and to individuals with particular needs.

There were a number of recommendations, including staff training and communication between services. 

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
Seldom heard groups
Homeless people
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